Technical Call Center Agent

Hire All is looking for a Technical Call Center Agent to join our team. This position is based at our head office in Lanseria.

Application Requirements:

• Have at least 1 year experience as a call center representative/agent.

• Previous experience in plant hire or knowledge of construction would be a massive benefit.

• Experience in looking for upcoming tenders will be a huge advantage.

• Customer-focused.

• Have good communication skills.

• Be willing to learn new skills.

• Be detail-oriented.

• Be reliable and trustworthy.

• Be able to adapt and turn a bad situation into a positive outcome.

• Be goal-orientated.

Responsibilities:

• Looking for upcoming tenders.

• Customer service is of high importance.

• Making or answering calls to clients addressing their needs, issues or complaints.

• Quickly identifying and assessing these clients worth.

• Developing a relationship with clients.

• Customer calls aiming to develop customer relationships and selling addition machines to customers.

• Helping customers and providing them with a solution to their problems.

• Providing the customer with recommendations of a different piece of equipment to suit their needs.

• Responding to website queries and quotations promptly.

• Showing initiative and drive to want to land new business and grow business.

• Engaging in active listening with callers.

• Calling potential new clients to introduce Hire All to them.

• Following up with clients who previously hired from Hire All and outstanding quotations.

• Taking part in training to improve product knowledge as well as better the service offered by Hire All.

• Adhere to all of Hire All’s policies and procedures.